Contract and purchase policies.

Sky High Balloons, LLC.

 Terms and conditions:

• Our arrangements must be ordered at least 5 days in advance, if you want from one day to another you must confirm availability. Call (305) 302-7974.
• The client must provide all corresponding information for the preparation of their decoration or Bouquet colors, design, personalized balloons, age, name and motive (birthday, love, baptism, communion, etc…)
• We will upload photos of the client and its decoration or Bouquet to our social networks or website, if you do not agree with the publication of these images, please notify us. We promise not to publish the client however we reserve the right to publish our work in the photo.

Cancellations/Changes:

• In case of postponing the delivery, availability will be checked to schedule a new date.
• In the event of cancellation, client agrees to give artist at least 72 hours advance notice of cancellation.
• Cancellation of less than 3 days (72 hours) notice will result in client paying for the entire job.
• Cancellation of 3 to 5 days prior to the event only 50% of the amount paid will be refunded.
• Changes or exchanges  made on orders after the contract has been signed will result in additional charges. A 72-hour notice is needed in order to make additions to event decor. Additional charges will apply. These changes are not guaranteed. If we are not able to make the changes the addition fees will not apply. 

Hand delivery Fee:

The service charge per item for Balloon Bouquet is $25.00 and based on location. 

SUBSTITUTIONS:

We reserve the right to substitute for balloons that are not in stock, provided the substitution will not substantially change the theme of the bouquet.

SUBSTITUTION POLICY

For all hospital orders, any latex balloons included will be substituted with Mylars since the hospitals do not allow latex. Care is taken to maintain the style, theme and color scheme of the arrangement, using balloons of equal value.

Delivery:

• We do not have a fixed delivery time.  You have the option for early morningg shift from 8:00am to 12:00pm or late afternoon from 1:00pm to 7:00pm. There is NOT an exact time for delivery.  It will be a window of time. 

• For delivery you must indicate the exact address with zip code, house or apartment number, name of the urbanization, if it is possible to attach the location with all the data mentioned above. If you send a wrong address you will have an additional charge for redelivery.

DELIVERY POLICY

• RESIDENTIAL DELIVERIES:

Please provide correct home, work and cell phone numbers for both client and recipient. If no one is home to receive the balloons we may call the recipient to advise them that a gift is waiting. We will make every effort to be discrete in our effort to coordinate a delivery time. Clients are advised that this process does pose a risk of exposing an intended surprise and a potentially late delivery.

• SCHOOL DELIVERIES:

Some schools have restrictions on balloon deliveries. Please contact the respective institution for approval, prior to ordering.

• HOTEL DELIVERIES:

For security reasons we are unable to deliver balloons directly to guest’s rooms. All hotel deliveries for guests are left with the concierge, the front desk, or the loading dock, depending on the hotel’s policy. Once the balloons have been delivered to one of these locations, we consider the delivery accomplished. Customers sending balloons to hotel guests are encouraged to contact the hotel to confirm that the balloons have been transferred to the guest by the hotel.

In house Pickup:

If you choose to pick up the Balloon Decoration in our facilities, you must take into account the following:

• Provide the full name and contact telephone number of the person who will collect the arrangement on the day and in the established time range.
• We also recommend that you pick up in a BIG car. Our products can be large in volume and delicate. You must have a suitable large, unoccupied vehicle with the back seats down, so that the arrangement can be transported without damage, preventing balloons from popping or becoming apart. Pick up by SUV, Minivan is recommended. Sky High Balloons, LLC. is not responsible for damage during its transfer.

OWNERSHIP OF MATERIAL:

All equipment used for the balloon design is property of Sky High Balloons, LLC.  and is used on a rental basis. Clients are fully responsible for providing timely access to the event area for set up and teardown. Should all equipment and materials not be available to retrieve from the location, the Client will be responsible for the replacement costs of the missing equipment or material.

DAMAGE TO PROVIDER’S EQUIPMENT & REFUSAL:

Please be aware that certain balloon decorations, such as Columns, Arches and custom designed balloon décor, require support structures that must be returned to Sky High Balloons, LLC.  upon the conclusion of your event. Client acknowledges that it shall be responsible for any damage or loss to the Provider’s equipment caused by:

• Any misuse of the Provider’s equipment by Client or its guests (invited or uninvited).
• Any theft or disaster (including but not limited to fire, flood or earthquake).

The following equipment has to be returned undamaged. The cost for lost, stolen, damaged equipment is listed below. Client is responsible for removing balloons and decor (from framework and facility), and returning framework to Sky High Balloons, LLC. Support structure must be returned within 24 to 48 hours from the conclusion of your event.

Outdoors Event:

Client understands that some décor items may be affected by temperature and humidity and that Sky High Balloons, LLC. cannot be held responsible for the décor in uncontrolled climate, such as rain or extreme heat and/or unforeseen acts of nature. In that case, Sky High Balloons, LLC. has the option of making changes to the décor in the best interest of Client. We NEVER guarantee perfect results with balloon decor outdoors. However, we further state that we will do everything in our power to make sure the decor will hold up by using the BEST quality of balloons.

In the event that weather or other unforeseen act of nature prevents Sky High Balloons, LLC. to decorate Client’s event, the payment can be applied to another day/event within 12 calendar months from the original date of event, subject to Sky High Balloons, LLC. availability. No refunds will be given.

Sky High Balloons, LLC. is not liable for actions by others or weather conditions beyond  Sky High Balloons, LLC. control. In that case Sky High Balloons, LLC. retains the right to abort the project at any time should we believe that to continue may damage the reputation of the Client and/or Sky High Balloons, LLC. and/or cause a safety hazard.

All outdoor performances must be conducted in a safe manner and there must be an indoor rain contingency plan. In the event of cancellation without such a contingency, the payment can be applied to another day/event within 12 calendar months from the original date of event, subject to Sky High Balloons, LLC. availability. No refunds will be given.

BALLOON FLOAT TIME:

Your balloon décor will be designed around the specifications of your event. For example: if you need a balloon to float for a minimum of 12 hours, we will provide you with a balloon that will float for 12 hours, and not much more. This applies only to Latex type balloons. Our Mylar/Foil balloon will stay afloat for up to 1 week on average. The average life of a Latex Helium balloon is less than 24 hours. 

FLOAT TIMES FOR MYLAR/FOIL BALLOONS

In optimum environments, mylar (foil) balloons will remain full and taught for 2-3 days. Air-conditioned air may cause these balloons to shrivel, but they will return to a normal state when exposed to warmer air.

FLOAT TIMES FOR LATEX BALLOONS WITHOUT HI-FLOAT®

• TREATMENT:

16-inch latex balloons will float indoors for 30 hours. 11-inch latex balloons will float indoors for 16 hours. Float times may be reduced by as much as 60% at elevations above 2,500 feet.

HI-FLOAT TREATMENT:

Hi-Float is a non-toxic sealant used inside of the balloon. It is effective only when used indoors, out of direct sunlight, and when not exposed to breezes created by fans, open windows, or air-conditioning. In ideal conditions Hi- Float will extend float times as follows:

11-inch latex: 2-3 Days

16-inch latex: 3 Days

Float time may be reduced significantly in unusually warm, unusually cool, or very humid environments, and at elevations above 2,500 feet. Any bouquet or balloon which includes the letters HF in the product number include treatment with Hi-Float®. Bulk orders of plain latex balloons can be ordered with or without Hi-Float®.

GLOSSY VS MATTE FINISH:

When latex balloons are first inflated, they will have a glossy surface. Some designs will be both glossy and translucent. This can be a temporary state. By the time they are delivered, or shortly thereafter, this glossy finish may have turned to a matte finish, and the translucent quality may become opaque. These changes are the result of oxidation, which occurs with certain meteorological conditions. This is normal, and there is no practical treatment that can prevent this transformation.

DEFECTIVE BALLOONS:

In cases where balloons appear defective, Sky High Balloons, LLC. will replace the balloons at no cost if the following conditions are met:

1. a) Customer advises Sky High Balloons, LLC. of the problem within 24 hours of delivery.
2. b) The defective balloons are on site and available for pick-up when the replacement balloons arrive. 
3. c) The balloons were not transported from their original delivery location.

EFFECTS OF ELEVATION, SUNLIGHT, AIR CONDITIONING, AND WIND

Float times will be reduced at higher temperature elevations. On hot days, in direct sunlight, balloons may pop within an hour. The same result can occur indoors if balloons are exposed to direct sunlight through windows. Very cool environments may cause helium molecules to shrink, reducing the size and float time of balloons. A constant breeze passing around a balloon will increase the speed at which helium molecules escape through the wall of the balloon, resulting in reduced float time.

CEILING PRECAUTIONS

Static and invisible fibers on ceilings can cause balloons to pop. Allow your balloons to remain tied to an anchor for at least five hours before releasing them to the ceiling. This allows the balloons to shrink enough so that the skin becomes thicker and tougher. After five hours, take 2-3 balloons and rake them across the ceiling. If these do not pop, it should be safe to release additional balloons. If they do pop, allow additional time and run the test again.

Balloon Care:

• Helium gas is not flammable, it should be taken into account that when the helium balloons are placed in front of the air conditioner, the gas particles are compressed and the balloons automatically deflated, this is a natural process. Avoid placing in front of or under the air conditioner.
• When the balloons are placed directly in the sun, the latex or metallic material expands and it pops.
• Do not leave any balloon decorations in the car because the heat/steam causes them to deflate or pop.
• The latex balloons with helium have a duration of approximately 8 hours. With proper care, in a shaded, aired conditioned room, and with no direct sunlight the arrangement can last 24 to 48hrs or more. Microfoil/Mylar balloons can last 7 to 15 days or more, depending on weather conditions and treatment. All arrangements are made with the very best balloon brands used by professionals.

Weather Clause:

• Balloons are a natural material and are 100% biodegradable. Although artist uses only the finest quality balloons, some balloons may occasionally deflate sooner than expected. By their nature, balloons are susceptible to the effects of weather elements such as, but not limited to, rain, sun, changes in temperature of more than 10 degrees, and wind.
• The client understands that any balloon structures that are displayed outdoors are not guaranteed to last for any specific time period and that the artist is not responsible for the balloon structures lasting for any period of time.

Balloon Safety & Precautions

• DO NOT allow anyone to inhale helium from the filling equipment or from balloons! Inhaling helium gas directly from high-pressure tanks or inflated balloons can cause dizziness, drowsiness, loss of consciousness or other serious injury. Popping balloons can cause eye or other injury. Protective gear, including eye shields, should be worn. Clients are responsible for supervising all use, and preventing all misuse or abuse of helium, balloons, equipment and material related to the event.

• Do not breathe helium from a balloon. Helium is not toxic nor flammable, but breathing it can result in asphyxiation (loss of consciousness due to insufficient oxygen). Do not release mylar (foil) balloons outdoors. Power failures can result if these balloons become entangled in electric lines. Popped latex balloons present a choking hazard for small children. Do not leave small children unaccompanied with latex balloons. 

• LATEX AND MICROFOIL BALLOONS POSE NO THREAT TO HUMANS, WILDLIFE OR THE ENVIRONMENT IF HANDLED RESPONSIBLY.
• LATEX BALLOONS USED IN DECOR ARE 100% BIODEGRADABLE. HELIUM, IF INHALED, CAN BE LIFE THREATENING. THE ARTIST IS NOT HELD RESPONSIBLE FOR ANY DAMAGES IN THE EVENT THE CLIENT OR ATTENDEES AT THE EVENT INHALE HELIUM.
• CHILDREN UNDER THE AGE OF SEVEN SHOULD HAVE CONSTANT ADULT SUPERVISION WHILE PLAYING WITH BALLOONS. BROKEN OR UNINFLATED BALLOONS CAN CAUSE HARM TO YOUNG CHILDREN & PETS AND SHOULD BE DISPOSED OF IMMEDIATELY.
• THE ARTIST IS NOT HELD RESPONSIBLE FOR ANY DAMAGES IN THE EVENT THE CLIENT OR ATTENDEES AT THE EVENT SWALLOW BALLOONS.
• MICROFOIL BALLOONS CAN BE TRANSMITTERS OF ELECTRICITY. PLEASE AVOID RELEASING THEM OR BRINGING THEM CLOSE TO POWER LINES.
• YOU MUST INDICATE IF THE PERSON TO BE SURPRISED IS ALLERGIC TO LATEX, TO AVOID THE MATERIAL IN THE DECORATION.

INDEMNIFICATION/HOLD HARMLESS:

Client agrees to indemnify and hold harmless Provider from all claims, losses, expenses, fees including attorney fees, costs, and judgments that may be asserted against the Provider that result from the acts or omissions of the Client, the Client’s guests, and the Client’s agents. Client will indemnify Provider against any legal liability associated with the use of balloon equipment, equipment used to complete designs, its representatives, employees, or affiliates.

Clients hereby agrees to hold harmless and without liability, Sky High Balloons, LLC. and all principals, owners, or employees of said from any of the following:

Helium inhalation or injury from lack of oxygen, slipping on broken balloons, latex allergies, children having access to balloons before, during or after events, children putting balloons in their mouths and choking, eye/facial/body injuries from popping balloons, heart attacks from popping balloons, hearing loss due to popping balloons, lesions, abrasions, suffocation, choking, loss of sight, loss of hearing, dizziness, drowsiness, loss of consciousness, broken body parts, death or any other personal or property damage caused or alleged to have been caused by popping balloons, or damage to swimming pool filtration systems caused by broken balloons.

We are not responsible for any damage or loss that may have resulted from failure to comply with the terms and conditions of this contract

Thank you very much for choosing us, if you agree with our terms and conditions please proceed with the purchase.